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FAQ
 
Frequently asked questions about PERI
How can I issue a formal complaint?

We have an experienced Customer Service team to service you. Please send your questions, comments, or complaints to customerservice@peri-usa.com. 

Who is my local sales rep?

PERI has sales representatives located throughout the United States. You can get in touch with your local representative by emailing formwork@peri-usa.com or completing a contact us form. 

Where are PERI’s yard locations?

PERI USA has stockyards located throughout the United States. Below is a list of our yard locations. For location addresses and contact information for a specific yard, please visit https://www.peri-usa.com/locations.html. 

Bridgewater, NJ 
Elkridge, MD 
Calumet Park, IL 
Groveland, FL 
Mansfield, TX 
Fontana, CA
Woodland, WA
  

What are your lead times for projects?

Contact your Sales Engineer for lead time information and more! 

What should I do if I am missing material for my project?

If you are missing material, please contact our customer service department at customerservice@peri-usa.com.

What type of payment methods does PERI USA accept?

PERI accepts ACH wires, checks, and credit card payments. 

Where and how can I send payment to PERI USA?

All payment and payment information should be sent to AR@peri-usa.com 

Does PERI USA provide site tech services?

Yes, when renting and purchasing equipment from PERI, site tech services can be provided. Please contact your PERI Sales Engineer to learn more. 

Does PERI USA provide assembly/disassembly services?

Yes, when renting and purchasing equipment from PERI, assembly/disassembly services can be provided. Please contact your PERI Sales Engineer to learn more. 

Does PERI USA provide engineering services?

Yes, when renting and purchasing equipment from PERI, engineering and drawing services are provided. Please contact your PERI Sales Engineer to learn more. 

Where can I find technical information and details about products?

Each product has its own website page that provides specific details about the product and brochures can be downloaded from the Resources section. Additional information can be provided upon request. Please complete the contact us form to receive more information. 

How can I find out about the status of a delivery?

Your designated Customer Service team member can provide you with delivery updates. Please reach out directly to your Customer Service representative. 

How can I schedule a return?

Your designated Customer Service representative can assist you in scheduling a return. Please reach out directly to your Customer Service representative. 

Where can I find my statement of accounts?

Your PERI Sales Representative can assist with obtaining your statement of accounts. 

Does PERI offer financing options?

Yes, please contact your PERI Sales Representative for more details.  

How do I place an order for PERI equipment?

Your local PERI Sales Representative can assist you with ordering PERI products and solutions. Our team of Sales Representatives have extensive product and industry knowledge to ensure you receive the right product to get the job done.  

Is there someone that can service my product in the field?

Yes, we have expert site technicians that can assist you and your team with product on site. Please contact your local PERI Sales Representatives to be connected to a site technician.